Telecom Order Management

Telecom order management (TOM) is a complicated process that involves product catalogue, lead management, order management, fulfillment and provisioning, with various eligibility, serviceability, and compatibility characteristics that need to be checked before an order can be processed. It is not a simple shopping cart application. Over the past several years, InnerWork has built many telecom order management applications and gained real-life telecom experience, giving us a library of TOM applications that can be used to manage your telecom product catalogue setup, campaigns and offers, pricing and discounts, lead management, order management, fulfillment, and provisioning.

TOM can be used by your customer service representatives, third party dealers, vendors, and customers (self service functionality). The application is an ideal starting point for your e-commerce strategy in today's competitive market environment.