Call Routing

Efficient, well-designed call routing can save your enterprise money by reducing unnecessary call transfers. Using customer profiles and calling pattern information, InnerWork can help you implement intelligent call routing logic based on variables that you define and on the skill groups that you have in your call centers. You can also use different call treatments for different customer segments, including special greetings, promotion messages, call backs, and call prioritization. This approach, combined with InnerWork's expert assistance, will give your customers the best possible experience.