Practises

Contact Centre Applications / Technologies

InnerWork  has worked extensively with call routing, call processing, work force management, reporting and customer care applications such as CTI, IVR, multiple channel call integration and CSR performance monitoring. Our track record of success in this area puts us head and shoulders above the competition.

E-Commerce

Customer-friendly e-commerce applications and solutions are available to suit almost every business requirement, from the smallest of home offices to very large enterprises. We have built many e-commerce applications to solve the various challenges faced by our customers and partners, and we can work with you to provide the right solution at the right price for your unique business.

Financial Management Applications

InnerWork has provided customers with solutions for billing, payment processing, credit and collections, and consolidated financial reporting. Our expertise and skills have formed the kernels of a large number of innovative solutions--helping our customers to solve their day-to-day problems.

Self-Service Applications

Customers do their own servicing via voice or web. Integrated with back-end data stores and applications, our solutions give customers the ability to manage their own accounts effectively whenever they want to. This significantly reduces operational costs while increasing customer satisfaction--which drives retention and revenues.

Telecom Order Management

Telecom order management is substantially more complex than simple shopping-cart functionality. InnerWork  has a library of applications to suit most situations, from product catalogs to order entry, service provision, and fulfillment. Key to reducing costs is automation.