Contact Centre Applications / Technologies

In today's business environment, Customer Care operations face multiple challenges: increasing call volumes; too many systems on the agent's desktop; high agent turnover rates; rapid changes in product offerings, service toolsets, and fundamental technologies; escalating costs. InnerWork can design, implement, and integrate solutions designed to achieve rapid improvement in agent performance and operational efficiency. Your customers can enjoy a higher-quality experience, and you can see business results.

InnerWork 's Customer Care suite of applications is the primary toolset used for customer service. This application is used by a Customer Service Representative (CSR) to access customer information when a customer calls. If yours is a service-led business, improving your interface with the customer could be the key to competitive advantage.

InnerWork can aggregate information from your diverse business applications into a smoothly functioning, unified desktop that provides agents with a 360-degree view of all customer interactions with the enterprise.

Your agents can learn their jobs more quickly, complete calls more efficiently, and find more opportunities to convert service to sales. Your customers can experience more continuity from call to call, with increased satisfaction and loyalty to your business.

InnerWork's self-service portals help achieve bottom-line results for your business by making your customers feel welcome, and helping them find what they want quickly and easily.

InnerWork  specializes in traditional DTMF and Voice Recognition based IVRs, with strong back-end system integration capabilities. We develop and maintain billing inquiries, payments, provisioning, invoice requests, and many other self-service functions.